CAREERS
Customer Success - student position, US
We are expanding our world-class team and looking for a Customer Support Representative to join and be an integral part of our mission.
Who are we?
Safeup - Women's Safety Net is a young startup that is working towards changing the world and creating a safer reality for girls and women. Our community-based app connects women who seek support, accompany, or help with trained guardians around them in real-time.
What will you be doing
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You are the face of the company so you will need to quickly and effectively respond to users through a live chat.
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Verify future users who want to join the SafeUp community.
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Communicating with users through various channels.
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Acknowledging and resolving customer complaints.
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Ensure customer satisfaction and provide professional customer support.
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Maintain customer records by updating account information on company CRM.
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Work as part of a team to respond quickly and efficiently to customer issues.
What are we looking for?
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Ideological affinity to our mission.
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People-oriented with excellent interpersonal and organizational skills.
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Proficient computer skills.
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Availability for 3 shifts per week at least (Sunday to Sunday 15:00-20:00 or 19:00- 24:00 Eastern Time with a possibility to work double shifts).
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Passion for being a part of a fast-growing. environment and a “get things done” mentality.
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Native English speaker – a MUST.
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Additional language - an advantage.
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Good energy.
