FREQUENTLY
ASKED
QUESTIONS
How does the verification
process work?
At SafeUP, we utilize business intelligence to vet and evaluate the validity of each profile before completing verification. If in doubt of a pending user’s identity, we make personal contact with them and inquire after more proof of identification. Only after we have confirmed the user’s profile, they are verified and are able to use the app.
How does SafeUP make sure that men can’t enter the network and
abuse the app?
Male allies are encouraged to share SafeUP with their loved ones; however, in order to preserve the feeling of safety and comfort for all our users we do not allow males into our network. We believe that men are an essential part of the creation of a safer world. In the future we plan to explore ways for men to contribute to SafeUP (with the express permission and consent of our users). Stay tuned and share SafeUP with any and all women you know!
How do I know that even one of the three women will show up to help? Are these women that I know or not?
When a user clicks Call Guardians, nearby guardians will be alerted. The first three to accept the call will immediately connect and, if needed, go to the user’s location to provide in-person assistance. The SafeUP app is programmed to alert the users who are geographically closest to the woman who called for help. Whether or not the woman is familiar with the guardians who show up to help, these are women from her local community.
Why do I need permission to position all the time? Does SafeUP always know my location?
Members (users who are not trained guardians) do not need to share their location at all times—only when they want to use SafeUP to get help; however, we need to have the active location of our guardians at all times so that, when a nearby user clicks the Call Guardians button, SafeUP can connect them with close by and active guardians who can help immediately.
Why do I need to give SafeUP access to my audio and camera?
We ask users to enable their video and audio when they first download the SafeUP app so that, when a user clicks the Call Guardians button, they will be connected to two or more guardians in a video or audio call.
Why do you need access to
my contacts?
We request access to the user’s contacts so that they are able to send their location to whoever they choose (men included) when they use the app. In addition, uploading your contacts is a quick and easy way to share SafeUP with your friends and family.
How do you keep my
information safe?
When it comes to information security, we never disclose your name, phone number, or location; however you may choose to disclose personal information within the app when you are talking to other members and guardians.
Why does the registration process require multiple details?
The security of our safety net is entirely based on the validity and credibility of our users; thus It is essential that each and every pending user profile go under stringent review before they are granted access to our community network.
Why do I need to go through a verification process?
The security of our safety net is entirely based on the validity and credibility of our users; therefore, it is essential that each and every user goes through a stringent review and verification process before they are granted access to our community network.
When should I use SafeUP?
SafeUP was built to help women feel comfortable and safe in public spaces. Wherever you are going you can walk with your head held high knowing that thousands of other women just like you are a click away. Whether you feel like you may be in a potentially threatening situation or you just don’t want to be walking alone, a guardian will be ready to accompany you. However, if you are in imminent danger, call the police.
Can members of the the non-binary and genderqueer community join SafeUP?
Our community includes members of the LGBTQ+ community and our verification process is equal for all users. When reviewing a new member we at SafeUP explore whether or not their membership will contribute to the safety of the other members of the community. All new accounts may be verified or not verified for numerous and complex reasons. Each case is evaluated on its own merits.
In which countries is SafeUP available?
SafeUP is constantly growing and is currently active in:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United States.
Contact us if you want to build a SafeUP community in a country we are not currently active.