SafeUP's Teenager's Privacy Policy

It's very important for SafeUP to protect the privacy of teenagers who use SafeUP's app (“App”).  

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Your parents can read SafeUP's general Privacy Policy available on SafeUP's website under "privacy policy" for more information. 

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We are SafeUP Ltd.

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Unfortunately, the App is not made available to teenagers below the age of 13. If you are under 13 years old and try to register to use the App, SafeUP will probably block you from registering again and/or to send an Activation Request (described below).

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We  use personal information we collect or receive from or about teenagers between the ages of 13 and 16 (“you” or “Teenager”). 

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We also collect information from or about their parent(s)/legal guardian (“Parents”) (other than in the US, where we do not obtain parental consent for teenagers over 13 years old).

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We collect and use your information for these purposes:

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• Activation Request. If you want to use the App, you must first provide SafeUP with information about you in order to send us an activation request ("Activation Request"). This information includes: full name, date of birth (month and year), sex and mobile phone number. We use this information for activation and registration purposes and in order to verify your information in the Parental Consent Form (described below).

 

• Parental Consent Form. Once you have sent us an Activation Request, a webpage link will be sent to your Parent email address, WhatsApp, SMS or other platform with the parental consent form ("Parental Consent Form"). Your Parent will be asked to give us the following information in order to verify the information you provided in the Activation Request: full name, date of birth (month and year). We will allow you to use the App only if your Parents have given their consent for us to create an account for you. 

 

• Your Parent will be asked to approve collection of your information and give optional consent for communication with you. We use this information in order to determine your age, for legal purposes and allow you to Login to the App. We will also use this information to contact you for technical support related to your use of the App and related tasks.
  If your Parent does not complete the Parental Consent Form within seven calendar days after it is sent to them, SafeUP will delete all information you have provided in the Activation Request.

 

• App Login. You can login to the App once your Parent has successfully consented to the Activation Request and sent us the Parental Consent Form. 

 

• Use of the App. If SafeUP receives the Parental Consent Form, you can use the App without the intervention of your Parent but we encourage you to discuss the use and consequences of using the app with your Parents.  We collect the following personal information directly from you, while you use the App: (a) full name; (b) mobile phone number; (c) geolocation/ location data; (d) IP address; (e) phone type and version; (f) sex ; (g) date of birth (month and year); and (h) call recordings. We use this information in order to provide you with all the features of the App, to give you technical support and troubleshooting, to process and answer your questions and to send you newsletters and other marketing communications. 

 

Finally, some of the personal information mentioned above will also be used for preventing and prosecuting fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Your personal information will also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your personal information and disclose it to third parties without restrictions.

 

We may have to share personal information with our service providers, partners, regulators, law enforcement and other governmental authorities (if we are asked to provide it). We may share personal information if we need to protect your safety and the security of our App. We may also need to share your personal data if another company purchases SafeUP and your personal data is transferred to them.

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• We store your personal information on Amazon Web Services, with servers located in the United States and in Ireland. If we need to transfer your personal information outside of Europe, we will use efforts  so that your personal information is properly transferred.
   

• We will keep your personal information for a few months (potentially up to 36 months from the date your information is no longer needed).  We will delete your personal information if you ask us to. If you delete the App, we will keep your data, but if you delete your account on the App, we will delete all data (but not any recordings). We may store your personal information for longer periods of time, for example if we need to in order to comply with laws and regulations that apply to us or if we need it for litigation (court case) purposes.
   

• We have put a number of technical, organizational and security measures in place (designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to your personal information). However, as the security of information also depends on the security of the computer, device or network you use, please make sure that your computer, devices and networks are secure.
   

You have a number of rights, such as the right to access, rectify and delete your personal information. You can withdraw your consent at any time and you have the right to file a complaint with your local data protection supervisory authority. You can also decide to delete your account on the App.  In some contexts, your Parents can exercise or help you exercise your rights. In most cases, we will take reasonable steps to verify the identity of the person exercising privacy rights.

 

You can exercise your rights at any time by contacting us at privacy@SafeUP.co.

 

Feel free to contact us at privacy@SafeUP.co.

 

You can also read SafeUP's privacy policy available on SafeUP's website under "privacy policy". We encourage you to read our legal documents with the assistance of your Parents.

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Thanks for using SafeUP!